This policy explains how refunds, cancellations and subscription-related billing are handled for Shiner digital services and paid plans.
The Basic plan is free and does not involve any payment.
Pro and Advance plans are paid digital service subscriptions. After successful activation, plan benefits become available inside the dashboard according to the selected package.
Since Shiner provides digital audit access, reports, tools, recommendations and platform-based services, payments made for activated digital subscriptions are generally non-refundable.
Users may choose not to continue with future renewals. Cancellation of future billing does not automatically create a refund for the already activated billing cycle.
In case of a verified duplicate transaction or payment error, the customer may contact support with payment details for review.
For any billing-related issue, email us at info@shiner.co.in or call 9410423844.
